future of banks
Future of bank Over the past 20 years, we have seen how social, mobile, analytics and cloud (SMAC) technologies have affected hundreds of banks, large and small. These innovations have transformed the way in which banks handle money and underwrite loans, gauge real-time demand, engage with current and prospective customers and deliver goods and services. But digital banking encompasses more than just web and application experiences. It includes the way in which banks seamlessly blend the physical and virtual touchpoints needed to create a consistent omni-channel experience. What better place to do that than within the branch? Branches will continue to maintain an important role in acquiring, retaining and serving customers across digital and physical channels. Here’s why, how, when and where. While the boundary-free workplace is alive and well, consumers still value a retail banki...